AutoFix Garage Privacy Policy

At AutoFix Garage, located at 456 Elm Street, Denver, CO 80205, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or otherwise interact with us. We value your trust and strive to maintain the confidentiality and security of your data.

1. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, vehicle identification number (VIN), and payment information.
• Vehicle Information: We collect information about your vehicle, including its make, model, year, mileage, and service history.
• Usage Data: We collect information about your interactions with our website and services, such as the pages you visit, the links you click, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. This helps us improve our website and provide you with a better user experience.
• Location Data: With your consent, we may collect location data from your device to provide location-based services, such as finding the nearest AutoFix Garage location.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: To provide you with the auto repair and maintenance services you request, and to improve the quality and functionality of our services.
• Processing Payments: To process your payments for services rendered.
• Communicating with You: To respond to your inquiries, provide updates on your service appointments, and send you promotional materials and newsletters (with your consent).
• Personalizing Your Experience: To personalize your experience on our website and tailor our services to your specific needs and preferences.
• Analyzing Usage Data: To analyze usage data and trends to improve our website and services.
• Complying with Legal Obligations: To comply with applicable laws and regulations.
• Marketing Communications: Subject to your preferences, we may use your contact information to send you promotional emails or text messages about our services, special offers, or upcoming events. You have the right to opt-out of receiving these communications at any time.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, marketing agencies, and data analytics providers. We ensure that these service providers are contractually obligated to protect your information.
• Business Partners: We may share your information with our business partners to offer you co-branded services or promotions.
• Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties with your explicit consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission.
• Secure Storage: We store your information on secure servers that are protected by firewalls and other security measures.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities in our systems.

While we strive to protect your information, please be aware that no security measures are perfect, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete information.
• Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Withdraw Consent: If you have provided consent to the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at [email protected] or call us at (303) 555-2323.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to access essential features.
• Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit and the links you click. This helps us improve our website.
• Functionality Cookies: These cookies enable our website to remember your preferences, such as your language and location.
• Targeting Cookies: These cookies are used to deliver personalized content and advertisements to you.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our website.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

AutoFix Garage
Attn: Privacy Officer
456 Elm Street
Denver, CO 80205
Email: [email protected]
Phone: (303) 555-2323

Effective Date: January 1, 2025

10. California Consumer Privacy Act (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.

Your Rights Under the CCPA

• Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the purposes for collecting the personal information, and the categories of third parties with whom we share personal information.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. AutoFix Garage does not sell your personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

Exercising Your CCPA Rights

To exercise your CCPA rights, please contact us at [email protected] or call us at (303) 555-2323. We will respond to your request within 45 days.

We may require you to verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf. If you do so, you must provide us with written authorization and verification of the agent's identity.